Jumpseller Support Center

Order Fulfillment

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Prepaid System

To be able to send (label printing) it is necessary that you prepay what you are going to consume, learn about how the prepaid system works with Jumpseller.


Fulfillment Processs

When running an online store, managing orders is often a tricky process. But at Jumpseller, we make it as simple as possible for you to manage your orders. The whole order process is divided into different stages, and in this article, we will talk about the Fulfillment of manual Shipping Orders.

  1. On your Admin panel, click on the Orders tab on the sidebar and you will arrive at the page seen below. Here you see all the details of the orders taken by your store, including the Payment and Fulfillment statuses. As you see in the image below, the latest order is Unfulfilled and the payment status is Pending.

    all orders

  2. If the order has been successful, you can click on the order number to the left of the date (in this example: 3764) and you will arrive at the page you see below. Here you see the details of that specific order. On the top right, you can see the tab “Pending”, just click on it and change it to Paid. Then you need to click on the green button “Fulfill Order”.

    order overview

  3. On the new page that appeared, you can edit the dimensions of the package by clicking on the button “edit” and then “save” after you are done.

    packaging dimensions

  4. The form below the package dimensions displays the shipment information. It is already filled by default with the information given by the customer, but you can edit each field.

    shipment information

  5. Once you are done checking the details, click on “Estimate Fulfillment” in the bottom of the page to go to the next step.

    estimate fulfillment

  6. In this page, you can choose which fulfillment company service you want to use for the shipment of the order.

    • The cost of the fulfillment is displayed next to each option so that you can compare prices between fulfillment companies.
    • On the right, in the order summary, you can change the estimated delivery date - this will be displayed in the email sent to the customer (the default date is based on past delivery data).
    • You can also see the total cost of the fulfillment (fulfillment company service cost + Jumpseller fee) below the fulfillment options.

    Before clicking on the button “Fulfill” you can tick the box “E-mail shipping details to the customer”, so that the customer receives an email with all the details.

    fulfillment companies

  7. In this last page you can see an overview of the label details and its fulfillment status.

    label overview

  8. Finally, you can go back to the Orders tab (left sidebar) and click on “All Orders” to see the updated order details. Under the Fulfillment column, the order status should appear as “Fulfilled”.

    order fulfilled

You can also use our E-mail Markup Guide to get perks like Parcel Delivery and Order Receipt. Your Jumpseller store is already integrated with the schema.org markup for emails. You do not need to do any setup to have this markup on your store emails.


FAQ

How does the Estimated Delivery Date process works?
The following figure best explains the Estimated Delivery Date process:

expectedarrival

Do I need this? is it necessary?
You don’t need this in order to use your Jumpseller store, however, these features will greatly aid you to manage your orders and save time, especially if you ship a considerable amount of orders per day.

Do I have a discount if I use this integration? In all shipping companies? If you use Jumpseller’s contract, you will be offered a discount price for your shipments instead of the normal prices. We are working with the companies we have already integrated with to include discounts for all our customers. To find out more about the discount for a particular carrier please contact us at: marketing@jumpseller.com

I don’t understand the difference between Fulfillment and Shipping on my admin panel.
Fulfillments are automatic shipments made through the Jumpseller platform, which inform the shipping company your store has packages to be picked up from your store/warehouse and delivered directly to the customer. Shipping is settings for estimating the prices in the checkout page of your store in order to charge the customer upon their purchase.

How can I add my shipping service Fees to the store? Can I import them?
See the “Table Rates” option at: Shipping. Currently, you need to set up these fees manually in your store and cannot import them directly through the interface. Check with our support for more information on this upcoming feature.

I sent a transfer and still I don’t have it on my balance. How much time does it take to apply?
It can take 48h to apply the transferred value to your store balance.

Do I get an Invoice for these credits?
Yes, you can download all your invoices on the Subscriptions page.

Do I get an invoice for all shipments made?
Yes, they will be invoiced by Jumpseller.

If you have any questions, please contact us anytime.