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One of the most helpful features in content creation and management at Jumpseller is the **Content Management System** (CMS). Using CMS, you can ed...
Emails are automatically sent from your store based on the stage of the orders. You can customize these emails: turn them on and off, change the content and design, and define who receives copies of them. To do that, in your admin panel, go to Settings > Emails and press the switch button. By default all emails will come from the address firstname.lastname@example.org displaying the name of your store. You can change this “from:” email to an existing one exclusivelly on the Premium or above Plans.
On this guide, you will see what are the emails that are triggered by the store and how to configure them.
Transactional Emails allow you to automatically send a pre-defined message to your clients when a certain event occurs.
New Order: Email sent for every new Order made with a manual payment. It contains the payment instructions. Orders with automatic payments will not trigger this email, they will trigger only the Order Paid email if the payment is successfull. Read more about manual payments.
Order Paid: Email sent when an Order is marked as Paid. If the order contains a digital product, it will include a download link. Read more about digital products on this guide
Order Shipped: Email sent when an Order is processed for shipping.
Order Canceled: Email sent when an Order is marked as Canceled.
Abandoned Order Recovery: Email sent when an Order is Abandoned at checkout. (Only available on Premium Plan or higher)
Account Enabled: Email sent to the Customer when the Account is enabled.
Order Ready to be Picked up: Email sent when an Order is ready to be Picked Up.
Administrator Emails allow you to choose which emails will receive information when a specific event occurs in your store.
New Contact: Email sent to you when your Customers contact you.
Low Stock: Email sent to you when the stock of your Products is low.
Payment Notification: Email sent when a theme, domain or service payment is processed.
If you have the Premium Plan or higher, you will have the option to activate the Abandoned Order Recovery email. If activated, when the products are in your store’s cart and the order is not completed, emails will be automatically sent to your customers, reminding them to complete the order.
To enable this option, in your store’s Admin Panel, go to: Settings > Emails > Abandoned Order Recovery
Don’t forget to activate “Automatically send this email with all orders”. You can also edit the email message.
Alternatively, you can also use the Recover Abandoned Orders with MailChimp functionality which is available on all plans.
Advanced Tip: You can use store variables for orders and ordered products to customize these emails. See more information on this Liquid and HTML guide.
Advanced Tip: You can also use this value on the HTML of your store, with the liquid tag ‘’.
You can add multiple emails by pressing the comma key, the space bar, return or tab after entering an address.
If you wish to proceed with the change (being aware that you will lose these resources), just contact our support indicating an existing email address to replace email@example.com. We will start a validation process that might take upto one week before applying the change.
Push notifications are clickable messages that are sent by a website to their subscribers’ web browser.
If a customer places an order and you are logged into your Admin Panel, your web browser will notify you of orders.
You can enable this option in your store’s Admin Panel at Settings > Notifications.
Every Jumpseller store has the option to communicate with other services or websites whenever an specific event (like an order payment) happens. You can configure these hooks in your Admin Panel: Settings > Notifications. Read more information on the webhooks guide
I cannot receive emails from my store’s Contact Form or Sales Orders. Why?
Due to the great number of emails sent by our email (firstname.lastname@example.org) spam filters, especially Gmail, might mark them as SPAM. What you should do is:
My emails are not being sent/ I’m not getting notifications at all? How can Jumpseller’s support help?
There are many reasons for an email not being sent. Firstly, we need to confirm there’s not a problem with your email inbox and use our own email, email@example.com, to test it out. Please do the following:
I’m not getting notifications when I make a test.
When you make a test using the same email as the one you configured in your admin panel as your default store email, you will not receive a dual notification since the system identifies you as a store owner/admin instead of a customer.
If you have any further questions, you can always contact us.
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