Support Center

Customers Options Explained

The Customer Import feature makes it easy to import CSVs to your store. However, there are some general formatting rules to which you must adhere:

  • Each Customer belongs on its own row.
  • The first row must include column headers, this is so the plugin knows where to map the fields.
  • Values must be separated by a delimiter, which is expected to be a comma “,”.

For now we only support a csv as a type of import, when you click Import on the customers page on your admin panel you’ll be asked to choose the source for your import file:

customer import

The information that this files contains also need to follow a certain type of rules:

Column name Description Obligatoriness
Email Your customer e-mail mandatory
Phone Your customer phone number optional
Category This can help to differentiate customers from each other optional
Language Your customer preferred language (e.g.: en, es, pt etc.) optional
Password Set a password for your imported users optional
Accepts Marketing If the customers accepts to receive promotional e-mails. Value needs to be “yes” or “no”. optional
Billing country Country of the customer’s billing address mandatory only if you want to include a billing address
Billing region Region of the customer’s billing address mandatory only if you want to include a billing address
Billing municipality Municipality of the customer’s billing address optional
Billing name Name of the customer mandatory only if you want to include a billing address
Billing surname Surname of the customer mandatory only if you want to include a billing address
Billing address Address of the customer’s billing address mandatory only if you want to include a billing address
Billing city City of the customer’s billing address mandatory only if you want to include a billing address
Billing postal code Postal Code of the customer’s billing address mandatory only if you want to include a billing address
Billing Tax Id Tax id of the customer’s billing address optional
Shipping country Country of the customer’s shipping address mandatory only if you want to include a shipping address
Shipping region Region of the customer’s shipping address mandatory only if you want to include a shipping address
Shipping municipality Municipality of the customer’s shipping address optional
Shipping name Name of the customer mandatory only if you want to include a shipping address
Shipping surname Surname of the customer mandatory only if you want to include a shipping address
Shipping address Address of the customer’s shipping address mandatory only if you want to include a shipping address
Shipping city City of the customer’s shipping address mandatory only if you want to include a shipping address
Shipping postal code Postal Code of the customer’s shipping address mandatory only if you want to include a shipping address
Shipping Tax Id Tax id of the customer’s shipping address optional

We made available on the import customers modal a template file to ease the creation of your Customer’s CSV.


For up-to-date information on the status of our system and all its services, please visit status.jumpseller.com. You can also subscribe to receive notifications about any updates or maintenance work on the site.

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