You can either subscribe to our Plans, choose a domain name (.com, .org. or .net) and we will take care of all the technical details without further costs or you can buy a domain name with a third party registrar and configure it for your Jumpseller Online Store.


  1. Select a new domain
  2. Add a domain you already own
  3. Domains for multiple languages
  4. FAQ

Select a new domain

If you subscribe to our Plans, Jumpseller offers you a custom domain.

  1. Go to the Admin page on your Jumpseller store. Click on Settings from the sidebar and go to Domains. domain-settings

  2. Once you are on the domain page, click on the Add a Domain button on the top right corner. add-a-domain

  3. Now you need to check if the desired domain is Available. Often times, people want a certain domain name but they can not have it because it might already be owned by someone, or a company/person is using it. domain-availabilty

  4. Once you find an available domain, click on Next and confirm the purchase. It is important to remember that although buying an available domain only takes a few minutes, the DNS propagation of this new domain across the internet can take from 30 mins to 3 hours.

  5. Lastly, in order to check your stores URL, click on the Store link on the left menu bar. On the domain page, you can also see a color in front of the domain names, now this color can be either green, yellow or red. Green means all the configuration is working correctly, yellow means the registration is pending or the process is not yet complete and red mean there is an error, either, DNS error or Nameservers error.

Add a domain you already own

With Jumpseller, you can also add a domain, multiple domains or a subdomain of a domain you already own (options differ according to the plan subscribed!).

To add a domain or domains you already own, you can use one of the following methods:

  1. Point your domain to Jumpseller nameservers.
  2. Change the DNS setup in your provider.
  3. Transfer domain to Jumpseller.

Point your domain to Jumpseller nameservers

See if your domain has nameservers. If not, you must add the nameservers of Jumpseller on the platform where you purchased your domain. If your domain already has nameservers configured, you can substitute them for the Jumpseller nameservers or you can only configure the A-Record or CName (next step).

  1. To view the Jumpseller nameservers, you must click on the View Nameservers button and wait a few seconds. Nameservers

    Jumpseller Nameservers

  2. Now, you can see if your domain points to Jumpseller.

    • If you added a domain like Cname

    • If you added a sub-domain with 'www' or other sub-domain, like or Cname

  3. The domain configuration on your Admin Panel is finished. Cname

    Domains Interface

Note: The domain may take some time to change to the green state, this time depends the time of the setup on the platform it was purchased.

When your domain is with green status, you can make it the primary domain of your store. Make Primary Domain

You can edit the configuration of your domain, see why the status is not green and delete your domain, the options that are on the right on hover the domain Domain Option

Change the DNS setup in your provider

(On the Platform where the domain was purchased!)

  1. After you buy the domain, you will have to point it to our servers. For this, you will have to go to the DNS panel of your domain provider and create a CNAME Record with the name 'www', point it to '' and forward all your domains to the www alias.
    For example You, your domain is '', so after creating the 'www' alias (CNAME) you will forward everything to ''.

  2. The last step is setting the domain name in your store admin panel. Just go to Settings > insert the domain in the url field > click Save.

Note: You can add multiple Domain Names to your store, like and, by adding them to the URL field separated by a comma (,).

The following tutorials better detail the above mentioned method, follow these or similar steps for your domain provider (where you purchased your domain name).


  1. Log in to your GoDaddy account and select the option Domains. Setup your Jumpseller Domain Name

  2. A list of your domains opens, select the Manage DNS option for the domain you want to modify. Setup your Jumpseller Domain Name

  3. Select DNS zone files. If there is already a record called www, click on the edit icon that is to the right, or click Add Record. Setup your Jumpseller Domain Name

  4. Insert in the Point A field and click on the Finish to save. Setup your Jumpseller Domain Name

  5. You must click Save Changes to finish. Setup your Jumpseller Domain Name

  6. (Optional) You can go to Settings and manage the Forwarding option. Manage forwarding

  7. (Optional) Add your new domain name in the form (Do not forget the www). Forwarding domain

  8. After a 1 hour wait for your domain register to update its records, the state of domain must be green.


  1. Log in to your CPanel.

  2. Select Simple DNS Zone Editor.
    Cambiar Dominio via CPanel

  3. Add your Name and CNAME Record.

    • Name: www
    • CNAME: Agregar NAME y CNAME to CPanel

    NOTE: Most of the times the Name "www" is reserved and you will need to contact your hosting to do this step.

  4. Wait between 30 mins to 1 hour.

Transfer your domain from another registrar to Jumpseller

  1. Confirm from your registrar/provider if the domain is transferable.

  2. We use route 53 from Amazon for domains. That has certain requirements.

  3. With Jumpseller, you do not have to do the whole process of meeting the requiremetns on your own. First, you will need to generate a Transfer code and send it to us.

  4. To generate a Transfer code, you have to complete the first 3 steps (we do step 4 and 5) of the Amazon Guide. transfer domain

  5. Once you have completed the 3rd step, you will recieve a Transfer Code.

  6. Send the code to

  7. Finally, after we make the transfer request for you, you will receive an Authorization Email (Step 6). Simply follow the instructions in the email to authorize the transfer.

Domains for multiple languages

In addition to the Jumpseller native domain, you can add different domains for multiple languages of your store depending on your plan:

  • Plus: You can add 2 domain in the main language of store.
  • Pro: You can add 5 domain in the main language of store.
  • Premium: You can add as many domains as you want for all languages of your store (For example, you can have a domain for each language of your store).

NOTE: If you want to add your domain with 'www', in this case, your domain is considered a sub-domain of the domain itself. ( is subdomain of

Select Add a domain you already own option. If you have subscribed to the Premium plan, you can choose the language for this domain. Add a domain you already own


Check the Chilean version of this page. / (Brazil)

Check the Brazilian version of this page.

My www domain works but my non-www does not. What should I do?

Many times www domain (like works fine but the non-www domain ( does not.

You can configure your non-www domain to redirect itself to the www-domain. Here is how:

  1. Go to your DNS Panel (either in CPanel or your Domain providers DNS section).

    Note: If you just set up NAMESERVERS pointing to our Jumpseller servers (most .cl and .pt domains work like this) contact us at

  2. Add a A Record and point it to the IP address:

  3. Wait at least 1 hour for this modifications to propagate around the internet.

  4. You are done.